Afterhours
Afterhours Contact:
Emergency Dentist
For emergency dental care in the Melbourne metropolitan area, call the Royal Dental Hospital of Melbourne on (03) 9341 1000 or the toll-free number 1800 833 039 if outside metropolitan Melbourne. These numbers can be used for urgent problems, dental pain, or accidents involving your mouth or teeth, including facial swelling
Should you need to report a complaint, you can contact the following organisations:
Health Complaints Commissioner (Victoria)
An independent body that manages complaints about health services in Victoria — including private or public dental clinics.
They handle issues such as:
- Treatment quality or outcomes
- Billing or overcharging
- Communication and respect
- Breach of privacy or confidentiality
Phone: 1300 582 113
Website: https://hcc.vic.gov.au
Address: Level 26, 570 Bourke Street, Melbourne VIC 3000
AHPRA – Australian Health Practitioner Regulation Agency
If your concern is about the professional conduct, competence, or registration status of a dentist (or any registered dental practitioner), you can make a notification to AHPRA.
They investigate serious concerns, including:
- Unsafe practice
- Misconduct
- Impairment
- Breaches of professional standards
Submit a complaint: https://www.ahpra.gov.au/Notifications/Concern.aspx
Phone: 1300 419 495
Dental Board of Australia
The Dental Board is responsible for the regulation and professional standards of dental practitioners. It operates under AHPRA.
If your concern relates to a breach of dental professional standards, AHPRA will assess and investigate it on behalf of the Board.
Website: https://www.dentalboard.gov.au